Sid's Home Furnishings

Message: I wish I could rate them higher than 5 stars! My husband and I ordered a custom-made armchair and the entire experience from A to Z was STELLAR. First of all, my husband and I look pretty young, and we find (too often) that salespeople don’t take us seriously, don’t talk to us, etc. and it drives our business away. But at Sid’s, we found the sales professionals kind and genuine. We felt at home and taken seriously. The salesperson was so helpful and made the process very smooth. Our chair had to be custom-made from scratch in Portland and they estimated it would take 2 months to arrive. The chair arrived faster, and the company followed up with timely and kind-hearted communication prior to and day-of delivery. The delivery people brought it right up to where it needed to go, with a smile. Again, I can’t rate Sid’s high enough. Next time we need furniture, we will 100% be back!

Message: I recently had the pleasure of working with Joanna Hall. After visiting several local furniture stores and not finding what I was looking for, Joanna quickly understood exactly what I wanted and showed me several options. She was very knowledgeable and made selection suggestions I was delighted with. I truly appreciate her great customer service and will certainly recommend Sid's and Joanna to everyone. And I am happy to say I was able to purchase a couch made locally!

Message: We have purchased several couches, a dining room set, comfy chairs from Sids over about 25 years. The quality has stood the test of time. The showroom is massive and the selection is good. We continue to look there first when we need furniture.

Message: This is a two part review based one two visits. First visit receives 1 Star while the second visit gets 5. Ultimately 4 stars because my second visit was so great.. The first time I visited this place in June, I was looking for a bookshelf. The female sales representative did not give me the time of day and was rude and dismissive when I asked questions. She just pointed me in the direction of the bookshelves and walked away from me. So, I left and purchased a bookshelf at another furniture store.. I considered not visiting SID’s when shopping for a couch the other day. I even told myself that I’ll just look and probably not buy because I really did not like my first experience; but the customer service on this trip changed my mind about the store. The employee, Bruce, was wonderful! I told him what I needed and he was so knowledgeable on the products that would fit my needs. He took me around the store showing me different models, fabric swatches, and the different style features I can pick to customize the couch to my liking. Initially, I told him I wanted a more square armrest but after he observed how I sat and laid on the couches when I tested them out, he suggested an armrest style that would be more comfortable for my desire to lean my head against it. It was suggestions like this that showed me he’s not only just there to make money from me (which is just what any store employees ultimate goal is.. I’ve worked retail) but he also appeared to care that I was satisfied with the product I wanted to buy. Since I really liked one of the models on the floor, I decided to buy it and they delivered it next day. And bonus! It came with the nice pillows that I thought were only there for display. This surprise made me even more satisfied with my purchase. I think Bruce was a great combo of efficient salesman wanting to make a sale and also a man who was personable and respectful of my desires.. If i had this same experience the first time I visited SID’s, I’d have probably bought a bookshelf from them back in June. That just goes to show the importance of customer service. Reading through a lot of the reviews, positive and negative, I see the reasons that this store has such mixed reviews since I had two extremely different experiences. I’ll definitely go to SID’s again and buy something if I have another Bruce-like experience; but I won’t if I have another experience like the first one.

Message: I went to this store for the first time last Friday and went back the following day with my husband. The selection of dining room tables is amazing. I picked out a beautiful table made by Simply Amish that was on sale. The price (though double my price range) was exactly what I wanted and is so well made that we’ll have this table the rest of our lives. The table was delivered this past Thursday (only five days after ordering it). The customer service was great. The gal that helped me both days was a little pushy and but she was very sweet showing what she would and wouldn’t recommend. My husband and I are now the third generation in his family to have bought from Sids. They have all styles that fit everyone’s wants/ needs. I have a feeling we’ll be going back more often.

Message: Just a great experience. My wife and I were shopping for a dining room table and their selections are the best in Salem. They have all price points to shop and we chose a higher end table and chair set with no pressure from the sales staff. The only thing is that I have to wait 75 days for the set to be made, which Sid's has no control over. Other than that I will be shopping at Sid's Home Furnishings again in the future.